Home services
AI receptionist for heating and air conditioning companies
Heating and cooling calls spike exactly when the weather turns and your engineers are already out. A household with no heat in January, or no cooling in a heatwave, calls whoever answers first.
RingPost answers every call, gets the address, the system and what's wrong, gives your call-out fee, books the visit, and treats a gas smell or carbon monoxide as an emergency, not a booking.
Customers also find heating and air conditioning companies by searching “heating”, “air conditioning”, “boiler”, “furnace”.
What customers ask
The questions heating and air conditioning companies get all day.
- “Which areas do you cover?”
- “Do you do emergency call-outs?”
- “How much is a call-out?”
- “Where are you, and is there parking?”
- “What payment methods do you take?”
How it answers
"My boiler's making a banging noise, how much to fix it?"
It never quotes a fixed price for a job nobody has seen. It gives your call-out or diagnostic fee from your price list and offers a visit.
"I think I can smell gas" / "the carbon monoxide alarm is going off"
It tells the caller to get safe and call the emergency services first, and alerts you. Gas leaks, carbon monoxide, burning smells and fire are always handed over.
"We've got no heat and a baby at home"
"No heat" is one of the topics it passes to you straight away, with the address and details, so you can decide how fast to get there.
What it won't do
- Never quote a fixed price for a job nobody has seen. Give the call-out fee or a range and offer a visit.
- If someone describes danger, like a gas smell, sparks or flooding, tell them to get safe and call emergency services first.
- No price or time that isn't yours.
What it hands straight to you
For heating and air conditioning companies, any mention of these goes to you with an alert:
- gas leak
- flooding
- fire
- burning smell
- carbon monoxide
- no heat
It also hands over requests for a person, complaints, refunds, and any words you add.
How booking works
Jobs at the customer's place
Jobs at the customer's place: it collects the address, what the problem is and how urgent it is, then books a visit for a service, repair or installation quote.
A conversation
How it goes for heating and air conditioning companies.
Customerour furnace stopped working last night. can someone come out?
RingPostSorry to hear that. Is anyone at home vulnerable to the cold, and can you smell gas or burning at all?
Customerno smell, just no heat. two kids at home
"no heat" is handed to the owner as a priority
RingPostThanks. I've flagged this to the team as urgent. What's the address? I can't price the repair without an engineer seeing it, but I can book the first visit available.